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HANGING YOUR ART - Where possible, hang your artwork with two wall mounted hangers fixed to wall studs or wall anchors when necessary. Do not hang your artwork in direct sunlight or in a room with large temperature variations.

CLEANING -  Clean glass with a non-ammonia based glass cleaner with a microfiber cloth. Avoid spraying cleaner directly on the artwork. Dust your paintings & frames with a clean, soft rag occasionally to prevent dust build-up. Do not use cleaning products or water.

LOCATION - Hang your artworks away from very busy & possibly messy areas. Over time, artworks can accumulate a thin layer of dust, pollutants & airborne grime. Display your artworks in a less exposed area affected by these.

STORAGE - Prevent accidents & store your artworks away from anything that may press against the surface. Do not cover artworks with plastic for long periods of time. If there is humidity in the air, they may start to grow mold. Cotton sheets are best for keeping dust away.

PREVENTION - Try avoid subjecting your artworks to extreme changes in atmosphere. Avoid excessive dryness, humidity, heat or cold. Check the condition of your artworks periodically. Once hung up there is a tendency to forget about it until noticeable damage has occurred. If you notice the artwork is fading or cracking, move it to a better place & avoid further damage.

WE CAN HELP - If your artwork does get damaged, return the piece back to The Poi Room and we can advise the best course of action for you.

Items couriered within New Zealand will be delivered to the address specified within 2 – 5 working days.  However, if the product is not in stock we will advise on availability and delivery. Generally  goods delivered nationally and internationally will be couriered using GoSweetSpot and as such, delivery times vary. 

Certain framed Prints, Paintings and High Value sculpture will be shipped outside of Auckland through Pack and Send which are professional boxed and insured. These packages within the Auckland area will be hand delivered by our own steam.

Goods delivered internationally may be subject to the relevant duties and taxes applied by the country the goods are delivered to. These duties and taxes shall be the responsibility of the recipient of the goods.

Please note all there will be an additional 10 days delivery for framed prints.

We wish to surround ourselves and our business with people that both appreciate and also carry out our high standards, exacting morals and ethical behaviour so to be able to truly allow us to make a positive difference to everyone around us.

 We share the uniqueness of Aotearoa’s artists to the world but also “make a positive difference” to all those we meet. With a positive attitude over the years we have become enablers for the art world! We've grown so much since we opened our doors to our first gallery in 2007 and are now widely regarded as Aotearoa's go-to place for local made art, objects, artisan jewellery and contemporary wall art.